General conditions of contracting or purchasing

The general conditions of contract are governed and will be in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, Law 7/1998, on general conditions of contract, Royal Legislative Decree 1 / 2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, and Law 7/1996, on the regulation of retail trade, as well as other applicable legal provisions.

These general conditions of purchase, as well as the particular conditions that may be established, regulate the relationship between the users of the website www.shop.ub.edu who contract the products offered and the University of Barcelona, ​​owner of the site, with CIF ESQ0818001J , address at Gran Via de les Corts Catalanes, 585, 08007 Barcelona, ​​e-mail address botigaub@ub.edu and telephone 934 020 977.

The use by the user of the purchase services implies, in any case, the adherence to the general conditions of purchase, in full and without any kind of reservations, according to the version published at the time of making the transaction. .

The user declares to be of legal age and to have sufficient legal capacity to commit to these general conditions.

The University of Barcelona reserves the right to update, modify or delete, at any time and unilaterally, the commercial offer contained on the website, which may affect prices, promotions, products and commercial offers. These modifications will not affect the contracts prior to the change, understood as those that have been confirmed by the University of Barcelona.

For any clarification or query, the user can contact the University at the following e-mail address: botigaub@ub.edu.

SCOPE OF THE CONTRACT

These general conditions of purchase apply to the sale of all merchandising products published by the University of Barcelona on this website. The features, description and prices of each of the products are available on the website.

How to buy

The user of the website will be able to browse the online merchandising store of the University of Barcelona and fill in the shopping cart without having to be registered. To complete the purchase, you only need to provide the essential data to be able to process the order.

To find the article you want, you can browse all sections of our website. Clicking on any of the sections you will find all our articles with the description, available sizes, sizes and corresponding price. If you search for a specific article, you can find it quickly using the keyword finder.

Once you've selected the item you want, just press the "Add to Cart" button. When a product is added to the shopping cart, it can automatically display the status of the entire basket on the right side of the screen. At this time, you can choose between continuing to purchase or processing the order. If you continue shopping, your shopping cart will be accessible at the top right of the screen at all times. By clicking on it, you can view the entire contents of the shopping cart and even modify it.

Once you have selected the items you wish to purchase, you must accept the general terms and conditions of purchase. After providing us with the necessary data for shipping, access a form with all the information about shipping and payment options.

You can make the payment by debit or credit card (VISA or MASTERCARD).

Shipping costs are indicated in the final purchase amount and are calculated based on the total weight of the products purchased and the shipping address.

Shipping prices

SHIPMENTS IBERIAN PENINSULA

	Up to 2 kg	2 kg at 5 kg	Of 5 kg at 10 kg
BARCELONA	5,90 €	6,20 €	6,80 €
CATALONIA	6,50 €	8,10 €	9,00 €
NATIONAL	7,80 €	9,70 €	10,80 €
PORTUGAL (pen)	9,60 €	11,60 €	14,50 €
BALEARIC ISLANDS	14,20 €	17,40 €	21,50 €
C/M/G	23,20 €	37,10 €	49,40 €
AD	15,80 €	17,50 €	19,30 €
PT ISLANDS	40,10 €	72,30 €	96,00 €

C / M / G	Ceuta, Melilla and Gibraltar
AD	Andorra
PT Islands	Madeira and Azores

For orders to the Canary Islands, please send an e-mail to botigaub@ub.edu.

EUROPE (EXCEPT MALTA AND CYPRUS)

	Up to 2 kg	2 kg at 5 kg	Of 5 kg at 10 kg
ZONE A	14,70 €	19,50 €	26,40 €
ZONE B	15,90 €	23,80 €	32,40 €
ZONE C-1	16,50 €	26,50 €	34,90 €
ZONE C-2	20,70 €	28,90 €	35,90 €
ZONE C-3	13,70 €	21,90 €	28,90 €
ZONE D	20,60 €	29,20 €	36,60 €
ZONE E	23,30 €	52,50 €	64,00 €
ZONE F-1	30,30 €	37,60 €	53,10 €
ZONE F-2	25,00 €	31,00 €	43,90 €

ZONE A	France
ZONE B	Belgium, Holland, Italy and Luxembourg
ZONE C-1	Germany, Austria
ZONE C-2	United Kingdom
ZONE C-3	Monaco
ZONE D	Denmark, Finland, Ireland and Sweden
ZONE E	Bulgaria, Rep. Czech Republic, Slovakia, Slovenia, Estonia, Greece, Hungary, Latvia, Lithuania, Poland and Romania
ZONE F-1	Croatia
ZONE F-2	Norway and Switzerland

INTERNATIONAL

	Up to 2 kg	Up to 2 kg From 2 kg to 5 kg	From 5 kg to 10 kg
ZONE D	41,80 €	73,50 €	121,70 €
ZONE E	47,40 €	83,30 €	136,20 €
ZONE F	58,60 €	118,00 €	182,40 €
ZONE FF	53,90 €	108,30 €	167,40 €
ZONE G	66,70 €	121,80 €	159,60 €
ZONE GG	56,60 €	120,00 €	196,90 €
ZONE H	61,30 €	134,40 €	196,90 €
ZONE HH	44,50 €	86,10 €	178,90 €
ZONE J	66,20 €	150,30 €	203,20 €
ZONE K	70,50 €	160,30 €	245,60 €

ZONE A	Corsica (France)
ZONE D	Guernsey (UK), Jersey (UK), Liechtenstein, Vatican City, San Marino
ZONE E	Cyprus, Malta
ZONE F	Albania, Belarus, Bosnia and Herzegovina, Faroe Islands (Denmark), Iceland, Greenland, Kosovo, Macedonia, Serbia, Moldova, Montenegro, Russia, Ukraine
ZONE FF	Morocco, Turkey
ZONE G	Canada, Puerto Rico, United States
ZONA GG	Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Rep. Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Singapore, Thailand, Taiwan, Uruguay, Venezuela
ZONE H	Algeria, Libya, Egypt, Israel
ZONE HH	China, Hong Kong
ZONE J	Afghanistan, Saudi Arabia, Australia, Bahrain, Rep. Central African, Chad, South Korea, United Arab Emirates, Philippines, Gambia, Guinea, India, Indonesia, Iraq, Japan, Jordan, Kuwait, Lebanon, Malaysia, Mongolia, New Zealand, Oman, Pakistan, Qatar, Syria, South -Africa
ZONE K	Angola, Anguilla, Antigua and Barbuda, Netherlands Antilles, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Benin, Bermuda, Botswana, Brunei, Burkina Faso, Burundi, Bhutan, Cape Verde, Cayman Islands, Cambodia, Cameroon, West Bank and Gaza, Rep. Democratic Republic of the Congo, Congo, Cook Islands, Ivory Coast, Dominica, Eritrea, Ethiopia, Fiji, Gabon, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guyana, French Guiana, Guinea Bissau, Iran, Jamaica, Kazakhstan , Kenya, Kyrgyzstan, Kiribati, Laos, Lesotho, Liberia, Macau, Madagascar, Malawi, Maldives, Northern Mariana Islands, Marshal Islands, Martinique, Mauritius, Mauritania, Mayotte, Micronesia, Montserrat, Mozambique, Myanmar, Namibia, Nepal, Niger, Nigeria, New Caledonia, Palau, Papua New Guinea, French Polynesia, Reunion, Rwanda, Solomon Islands, Samoa, American Samoa, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Saint Lucia, Senegal, Seychelles, Sierra Leone, Sri Lanka, Swaziland, Suriname, Tanzania, Tajikistan, East Timor, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Turkmenistan, Tuvalu, Uganda, Uzbekistan, Vanuatu, Vietnam, Virgin Islands (USA), Virgin Islands ( GBR), Wallis and Fortuna Islands, Yemen, Djibouti, Zambia, Zimbabwe

You can correct any errors you may have made in providing the required data during the purchase process, always before confirming your order. If you detect an error once the payment has been confirmed and made, you must contact us immediately by sending an e-mail to botigaub@ub.edu or by phone 934 020 977, to correct it.

Once the payment has been made, the University of Barcelona will send a confirmation of the purchase to the e-mail address indicated in the Purchase Order. In this email, the user will have access to all the information related to the order.

In the event that the product is not fully or partially available, due to supply difficulties or lack of stock, the amount corresponding to the product that cannot be used will be refunded, using the same payment method as the purchase.

Price and method of payment

The price of the products is what appears on the website at the time of purchase. Prices posted on the website include VAT (Value Added Tax). Special promotions are duly indicated on the website.

However, in accordance with the provisions of Law 37/1992, of 28 December, regulating value added tax (VAT), the operation may be exempt or not subject to it depending on the country of residence. of the buyer and the condition in which he acts (employer or individual). As a result, the final price may in some cases vary from what is stated on the website.

The price does not include, in any case, import taxes (duties), which are always borne by the buyer and paid at destination.

The consignee is responsible for all additional import costs and taxes incurred at the customs office of destination, whether the goods are delivered to him or not.

Once the order has been confirmed, the payment method has been chosen and the general conditions of purchase have been accepted, the user must pay using one of the available payment methods: debit or credit card (VISA or MASTERCARD).

With the debit or credit card payment method (VISA or MASTERCARD) you can access our virtual POS directly, in order to guarantee total security of payment.

Payments are made through Shopify Payments which ensures the security of payment information and business data, as it complies with the PCI (PCI-DSS Level 1 Certification) standard and supports 3D Secure payments.

The University of Barcelona has the necessary resources to guarantee the security of your purchases and data. Your order information, and especially online payment by credit card, is protected, as transactions are made with a 256-bit SSL security certificate.

The entire transaction is performed from a secure server, using Transport Layer Security (TLS) security technology, and your card number will be encrypted.

Customers can request a purchase invoice five days after receipt of the order confirmation email. To do this, they must send an email tobotigaub@ub.edu with the order data. The University of Barcelona will send the invoice to the e-mail address indicated in the order.

Product availability

In the event that some of the products are not available, due to supply difficulties or lack of stock, any amount paid for the order will be refunded.

Delivery times

The order is delivered to the address indicated by the customer, within a maximum of thirty days from the date of confirmation of purchase, unless otherwise agreed. Deliveries are made on weekdays, Monday through Friday, non-holidays, and during office hours.

In any case, the delivery date is indicative, as it depends on the availability of the product. However, the University of Barcelona will take the appropriate measures to ensure that the deadlines are met and the delivery takes place within the planned period. In the event that they cannot be complied with, the University will communicate this.

Delivery times can be extended by several days for orders received during the Christmas, Easter and August periods.

On the other hand, in the case of shipments to the Canary Islands, Ceuta and Melilla, and other destinations outside Spain, possible customs withholdings may alter the delivery time.

Delivery times

IBERIAN PENINSULA	DAYS
SPAIN (PEN.)	3 or 4
BALEARIC ISLANDS	3 or 4
CANARY ISLANDS*	3 or 4
CEUTA, MELILLA AND GIBRALTAR *	1 or 2
PORTUGAL (PEN.)	3 or 4
PORTUGAL (ISLANDS)	1 or 2
ANDORRA	3 or 4

* Delivery days without anticipating delays due to customs withholdings.

EUROPE	DAYS
GERMANY	2 or 3
AUSTRIA	3 or 4
BELGIUM	2 or 3
BULGARIA	5 or 6
CROATIA	4 or 5
DENMARK	3 or 4
SLOVAKIA	3 or 4
SLOVENIA	3 or 4
ESTONIA	5 or 6
FINLAND	4 or 5
FRANCE	2 or 3
GREECE	5 or 6
NETHERLANDS	2 or 3
HUNGARY	3 or 4
IRELAND	4 or 5
ITALY	3 or 4
LATVIA	4 or 5
LITHUANIA	3 or 4
LUXEMBOURG	2 or 3
MONACO *	3 or 4
NORWAY *	6 or 7
POLAND	3 or 4
UNITED KINGDOM	3 or 4
CZECH REPUBLIC	3 or 4
ROMANIA	4 or 5
SWEDEN	3 or 4
SWISS*	3 or 4

* Countries outside the European Union.

OUTSIDE EUROPE	DAYS
AFGHANISTAN	4 or 5
ALBANIA	1 or 2
ALGERIA	4 or 5
ANGOLA	5 or 6
ANGUILLA	3 or 4
ANCIENT AND BARBUDA	3 or 4
NETHERLANDS ANTILLES	5 or 6
SAUDI ARABIA	3 or 4
ARGENTINA	3 or 6
ARMENIA	3 or 5
ARUBA	5 or 7
AUSTRALIA	3 or 5
AZERBAIJAN	3 or 4
BAHAMES	4 or 5
BAHRAIN	3 or 4
BANGLADESH	4 or 5
BARBADOS	4 or 6
BELIZE	5 or 7
BENIN	4 or 5
BERMUDA SHORTS	4 or 5
BHUTAN	4 or 5
BELARUS	4 or 5
BURMA	4 or 6
BOLIVIA	5 or 7
BOSNIA AND HERZEGOVINA	4 or 7
BRAZIL	3 or 4
BRUNEI	3 or 4
BURKINA PHASE	4 or 5
BURUNDI	4 or 5
CAMBODIA	4 or 5
CAMEROON	4 or 5
CANADA	2 or 3
CAP VERD	5 or 6
West Bank AND GAZA	—
VATICAN CITY	2 or 3
COLOMBIA	3 or 4
CONGO	3 or 6
SOUTH KOREA	2 or 3
IVORY COAST	3 or 4
COSTA RICA	3 or 4
SUNDAY	4 or 5
EGYPT	2 or 3
EL SALVADOR	4 or 5
UNITED ARAB EMIRATES	2 or 3
ECUADOR	5 or 7
ERITREA	4 or 5
UNITED STATES	2 or 3
ETHIOPIA	4 or 7
PHILIPPINES	3 or 5
CHRISTMAS	3 or 4
GAMBIA	4 or 5
GEORGIA	3 or 5
GHANA	4 or 5
GRANADA	5 or 6
GREENLAND	12 o +
GUADALUPE	4 or 6
FRENCH GUIANA	4 or 5
GUAM	4 or 6
GUATEMALA	3 or 4
GUERNSEY (GBR)	1 or 2
GUINEA BISSAU	4 or 5
GUINEA	4 or 5
GUYANA	5 or 8
HAITI	4 or 6
HONDURES	3 or 6
HONG KONG	2 or 3
YEMEN	—
MEETING ISLAND	2 or 4
CAIMAN ISLANDS	3 or 4
COOK ISLANDS	7 or 8
Faroe Islands	4 or 7
FIJI ISLANDS	6 or 8
MALVINE ISLANDS	1 or 2
NORTHERN MARIANA ISLANDS	4 or 5
MARSHALL ISLANDS	6 or 7
SOLOMON ISLANDS	5 or 10
TURKS AND CAICOS ISLANDS	3 or 5
VIRGIN ISLANDS (USA)	3 or 5
VIRGIN ISLANDS (GBR)	4 or 6
WALLIS ISLANDS AND FUTUNA	6 or 7
INDIA	2 or 4
INDONESIA	3 or 4
IRAN	—
IRAQ	4 or 7
ICELAND	1 or 2
ISRAEL	2 or 4
JAMAICA	4 or 5
JAPAN	2 or 4
JERSEY (GBR)	1 or 2
JORDAN	2 or 4
JORDAN	2 or 4
KAZAKHSTAN	5 or 7
KENYA	3 or 6
KYRGYZSTAN	3 or 5
KIRIBATI	9 or 10
KOSOVO	3 or 5
KUWAIT	2 or 4
LAOS	4 or 5
LESOTHO	4 or 5
LEBANON	4 or 5
LIBERIA	3 or 5
LIBYA	—
LIECHTENSTEIN	1 or 2
MACAU	3 or 6
FRUIT SALAD	2 or 3
MADAGASCAR	4 or 5
MALAYSIA	2 or 3
MALAWI	3 or 4
MALDIVES	4 or 5
MALI	5 or 8
MALTA	4 or 5
MOROCCO	2 or 3
MARTINIQUE	4 or 5
MAURITI	3 or 4
MAURITANIA	5 or 6
MAYOTTE	5 or 8
MEXICO	4 or 11
MICRONESIA	7 or 12
MOZAMBIQUE	4 or 8
MOLDOVA	3 or 6
MONGOLIA	4 or 7
MONTENEGRO	2 or 8
MONTSERRAT	6 or 8
NAMIBIA	3 or 5
NEPAL	5 or 6
NICARAGUA	2 or 4
NIGER	3 or 4
NIGERIA	3 or 5
NEW CALEDONIA	6 or 7
NEW ZEALAND	5 or 6
OMAN	2 or 3
PAKISTAN	3 or 6
PALAU	7 or 10
PANAMA	4 or 5
PAPUA NEW GUINEA	5 or 6
PARAGUAY	5 or 6
PERU	3 or 4
FRENCH POLYNESIA	4 or 6
PUERTO RICO	2 or 3
QATAR	2 or 5
CZECH REP. CENTRAL AFRICAN	5 or 6
CZECH REP. DE BOTSWANA	4 or 5
CZECH REP. DE DJIBOUTI	3 or 5
CZECH REP. FROM SOUTH AFRICA	3 or 4
CZECH REP. DEMOCRATIC OF THE CONGO	2 or 4
CZECH REP. DOMINICAN	3 or 4
RUSSIA	3 or 5
SAINT KITTS AND NEVIS	4 or 5
SAINT VINCENT AND THE GRENADINES	4 or 5
NORTH AMERICAN SAMOA	5 or 6
SAMOA	7 or 8
SAN MARINO	1 or 2
SANTA LUZIA	5 or 8
SENEGAL	2 or 4
SERBIA	2 or 3
SEYCHELLES	5 or 6
SIERRA LEONE	4 or 5
SINGAPORE	2 or 3
SYRIA	—
SRI LANKA	4 or 5
SURINAM	6 or 7
SWAZILAND	5 or 9
TAJIKISTAN	—
THAILAND	2 or 4
TAIWAN	2 or 6
TANZANIA	5 or 6
EASTERN TIMOR	5 or 9
TOGO	2 or 5
TONGA	7 or 9
TRINITY AND TOBAGO	4 or 5
TUNISIA	2 or 3
TURKMENISTAN	—
TURKEY	3 or 4
TUVALU	7 or 8
CHAD	5 or 6
UKRAINE	3 or 4
UGANDA	4 or 5
URUGUAY	4 or 5
UZBEKISTAN	5 or 8
VANUATU	5 or 6
VENEZUELA	6 or 7
VIETNAM	3 or 4
CHILE	3 or 4
CHINA	3 or 4
CYPRUS	2 or 3
ZAMBIA	3 or 6
ZIMBABUE	4 or 5

Once the order has been prepared, an e-mail is sent to inform you of the shipment number and can be tracked from the carrier's website.

The order is shipped as soon as possible, but the provisions of the destination country must be taken into account for the import of the requested items, which are outside the University. Nor are the effects of strikes, war conflicts or other circumstances beyond its control attributable to the University; delays in customs withholding, or if local authorities decide to confiscate any items contained in the shipment.

From the moment the product is delivered, the risk of loss or deterioration is the responsibility of the buyer.

If a package cannot be delivered and is returned to the University of Barcelona, ​​the corresponding refund is issued, excluding shipping costs. A package is considered to have been unable to deliver, when the address provided is incorrect or several failed delivery attempts have been made.

In the event that the customer wishes to purchase the undelivered products, he can re-order and reimburse the shipping costs.

It is also possible to pick up orders at our physical point of sale, located at Gran Via de les Corts Catalanes, 585 (08007, Barcelona). If you choose this delivery method, shipping costs are not charged. In this case, the customer receives an email with the date from which he can pick up the order and has a period of fifteen days to make the collection.

If after these fifteen days the package has not been picked up by the store, an e-mail will be sent informing you that a refund of the order amount will be made using the same payment method used. the purchase.

Once the purchase is finished, the user will not be able to change the shipping method.

Returns Policy

A) Right of withdrawal

In the event that the buyer has the status of consumer or user, he has the right to withdraw from this contract within fourteen calendar days without justification.

The withdrawal period expires after fourteen calendar days from the day on which the buyer or a third party indicated to receive the delivery, other than the carrier, acquired material possession of the goods or in the event that the goods that make up his order are delivered. separately, after 14 calendar days from the day on which he acquired material possession of the last of these goods.

To withdraw from the purchase, the buyer must notify the University of Barcelona of the decision to withdraw from the contract through an unequivocal statement before the expiry of the fourteen-day period. The notification can be sent by post to the address Gran Via de les Corts Catalanes, 585, 08007 Barcelona or by e-mail to the e-mail addressbotigaub@ub.edu, attaching the purchase ticket to identify the order. For this we also make available the model of withdrawal form, which you can use if you consider it.

In the event of withdrawal by the buyer, all payments made to him will be refunded, including the original shipping costs (except for additional costs if he has chosen a delivery method other than the less costly ordinary delivery available) without any undue delay and, within fourteen calendar days from the date on which the university is informed of its decision to withdraw from the contract.

The refund is made by the same means of payment used by the buyer in the initial purchase, unless specifically indicated otherwise, and in this case indicating the means of payment by which you want the return and provided that it does not incur at no expense as a result of the refund.

Notwithstanding the foregoing, the university may withhold the refund until receipt of the products, or until the buyer submits proof of the return.

The return of the goods must be made without undue delay and, in any case, within a maximum period of fourteen calendar days from the date on which the university is notified of the withdrawal of the contract.

Make sure that the product is protected for return (inside an envelope or box) so that it is not damaged in return transport. The box must include on the outside your details as a sender and the shipping address below:

You also have the possibility of making the return physically at our point of sale located at Gran Via de les Corts Catalanes, 585, 08007 Barcelona, ​​Spain. In this case, you must have sent an e-mail to botigaub@ub.edu with the notice of withdrawal or deliver it at the time of return together with the proof of purchase. In any case, the refund of the amounts paid is also made within fourteen days of receipt of the return of the product.

The costs of returning the goods must be borne by the buyer who withdraws from the purchase.

The buyer is responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

Products must be returned in the same condition in which they were received; it is not appropriate to refund products that are not in the same condition in which they were delivered or that have suffered any damage. This is why it is recommended to protect the product when returning it.

B) Defective products 

If you have received a defective product, as long as it has not been used or damaged due to causes attributable to the customer or buyer, the University of Barcelona is responsible for replacing it (whenever possible) or proceeding with a refund. The customer, when receiving the product, must send an email to botiga@ub.edu indicating the item and the defect it presents so that we can manage its collection. It will be necessary attach the purchase ticket to identify the order.

The University is responsible for the shipping costs of returning the defective product. In this case, the return must be made with the transport company indicated by the University of Barcelona.

The package must be in an envelope or box, ensuring that the product is protected from damage during transport. The box must include on the outside your details as a sender and the shipping address below:

Barcelona University
UB store
Gran Via de les Corts Catalanes, 585
08007 Barcelona - Spain

Once we have received the return of the item and have verified that the product is defective, we will send you an email to notify you if we accept the return, and if accepted, if applicable and it is possible to replace or refund the item. amount equivalent to the purchase of the returned items and the transportation costs of the return, the refund of the amount will be made with the same method of payment of the purchase.

You also have the possibility of making the return physically at our point of sale located in Gran Via de les Corts Catalanes, 585, 08007 Barcelona, ​​Spain. After checking that the product is defective, the return is made, if any, and will be replaced by another similar model if possible or will be refunded the amount equivalent to the purchase of returned items and shipping costs of the return. The customer will receive a receipt for the return of the item and the reason for the return or defect. The refund is made with the same method of payment of the purchase and is not made, under any circumstances, in the physical store.

In any case, the legal guarantee is safe, in cases of non-conformity or defects of the products due to a cause other than the buyer, recognizing the rights provided by current legislation regarding the repair, replacement, reduction of price or resolution of the contract, in the two years following the date of acquisition.

C) Size changes

In the event that you consider that the size of the purchased product does not fit your needs, you can change the size within thirty days of receipt of the order, as long as it is the same model. You need to send an email tobotigaub@ub.eduattaching the purchase ticket and indicating which item you want to change and the new desired size.

The package must be in an envelope or box, ensuring that the product is protected from damage during transport. The box must include on the outside your details as a sender and the shipping address below:

Once we have received the returned item and verified that it is in perfect condition, we will send you an email to confirm the shipment of the new size. The costs of returning and shipping the new size are borne by the buyer. If the desired size is not available, we will refund the amount of this piece (excluding shipping costs) using the same payment method as the purchase.

In the event that you want to change the model, it is not considered a change but a product return.

You also have the possibility to make the change physically at our point of sale located at Gran Via de les Corts Catalanes, 585, 08007 Barcelona, ​​Spain. After checking that the product is in perfect condition, the item is resized, which must always be the same model that was initially purchased. The customer will receive a receipt for the change in size of the item. If the desired size is not available, we will refund the amount of the piece using the same payment method as the purchase. Reimbursement is not made, under any circumstances, at the physical store.

Discounts and promotions

If you are a member of the UB community, you can enjoy a 10% discount on the purchase of any official merchandising product from the University of Barcelona. To do this, consult the discount code that can be found in the UB Benefits Planwww.ub.edu/vantagesand enter it at the end of the purchase.

In the outlet section of this website, you can find discounted items at discounted prices.

The merchandising online store of the University of Barcelona can carry out promotional campaigns on a one-off basis. If you want to be informed, you can subscribe to our newsletter on the main page of the website.

Responsibility

Unless otherwise provided by law, the university does not accept liability for loss of business, income or sales, lost profits or loss of contracts, planned savings, data and office hours management time.

Likewise, the university is not responsible for non-compliance or delay in fulfilling the obligations assumed due to events beyond our reasonable control or cases of cause or force majeure (among others: strikes, employer closures, riots, wars, fires, storms, floods, earthquakes, epidemics or other natural disasters, impossibility or closure of transport, communications or telecommunications or governmental or legal restrictions). Obligations are suspended in these circumstances.

Partial nullity

In the event that it is determined that any provision of the Contract Conditions is illegal, void or unenforceable, this provision will, however, be effective in obtaining the maximum extent permitted by applicable law, and the non-enforceable part will be considered separate from these conditions of purchase, without affecting the validity of the other remaining provisions.

Communications

The user expressly accepts and consents to the use of electronic means of communication or notification for all communications related to the contracting and purchase of the products on the website, and the use of e-mail as a valid procedure for submission of such communications or notifications, complying with the legal requirements of being in writing, without affecting the rights recognized by law.

Legislation and jurisdiction

The general conditions of contract are governed by Spanish law and will be in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, Law 7/1998, on general conditions of contract, Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, and Law 7/1996, on the regulation of retail trade , as well as other applicable legal provisions.

Disputes that may arise in relation to the contract will be subject to the jurisdiction of the Spanish courts and tribunals, expressly waiving another jurisdiction provided that this is legally permitted and preserving the rights recognized by current legislation to users who contract under consumers.

Suggestions, complaints or claims

You can send your comments, suggestions, complaints or grievances to the following email addressbotigaub@ub.edu, or mailing address:

We also have official complaint forms available to consumers and users, who can also request them by sending us a request by post or telephone. (934 020 977).

In compliance with the provisions of European Union Regulation 524/2013, of 21 May, on the resolution of online disputes in consumer matters, we inform you that the European Commission makes available an online platform for out-of-court settlement of online conflicts, which is available at the link https://ec.europa.eu/consumers/odr / main / index.cfm? event = main.home.chooseLanguage,through which any claim can be processed for contracts made online within the European Union.